available in
unlimited SUBSCRIPTION plans
LESSON DESCRIPTION
Handling Customer Complaints is a practical 45-minute ESL lesson designed for A2-B1 learners. This lesson equips students with essential communication skills for professional customer service interactions, emphasizing politeness, problem-solving, and effective complaint resolution.
LEVEL: A2 – B1
LESSON TIME: 45 MIN
Why Choose This Lesson?
- Engaging Warm-Up
Students analyze complaint scenarios and discuss personal experiences, encouraging real-world connections. - Key Phrases & Vocabulary Practice
Learners explore essential customer service phrases categorized into apologizing, offering solutions, and closing complaints politely. - Listening & Reading Exercises
Realistic complaint scenarios train students to choose the best response in challenging customer interactions. - Speaking & Role-Play Activities
Students practice structured dialogues, learning how to greet customers, listen to complaints, apologize professionally, and offer solutions. - Writing a Formal Response
Learners craft polite and professional responses to customer complaints, preparing them for workplace communication.
Ideal For:
- ESL learners preparing for customer service roles in retail, hospitality, or business settings.
- Educators who want to incorporate practical workplace English into their curriculum.
- Anyone aiming to improve customer communication skills with real-world applications.
Download from Perfect Teacher
Download “Handling Customer Complaints” from Perfect Teacher today and help your students develop confidence in professional English communication!
Leave a Reply
You must be logged in to post a comment.