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Reservations & Phone Calls | ESL Lesson Plan | A2–B1

LESSON DESCRIPTION

Taking Reservations & Answering Phone Calls is a 45-60-minute ESL lesson for A2–B1 students, designed to build real-life communication skills in a practical and engaging way. This lesson helps learners confidently handle phone reservations while expanding their vocabulary and fluency.

Why Choose This Lesson?

  • Real-World Communication
    Students practice structured dialogues for common situations — booking a table, scheduling appointments, or reserving hotel rooms.
  • Interactive Listening
    Learners complete dialogues, identify specific details from audio calls, and build active listening skills.
  • Speaking Confidence
    Pair role-plays simulate real phone interactions, helping students speak more fluently and politely in English.
  • Reflect & Write
    Guided discussions and writing tasks reinforce learning and help students internalize polite expressions used in professional calls.

Ideal For:

  • ESL teachers focusing on functional, real-life communication.
  • Lessons targeting fluency in hospitality, customer service, or everyday contexts.
  • Students who want to speak more naturally and confidently on the phone.

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